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Terms of Service

Last Updated: 1 May 2026

Welcome to Mama Luma. These Terms of Service (“Terms”) govern your use of our website located at www.mamaluma.com (the “Site”) and any purchases made through it.

By accessing or using the Site, you agree to be bound by these Terms.

1. COMPANY INFORMATION

Mama Luma is operated by Mama Luma Inc., a company registered in the United States. Products may be fulfilled from multiple global locations, including the United States and Türkiye.

2. USE OF THE SITE

You agree to use this Site only for lawful purposes. You must not:

  • Use the Site for fraudulent or unlawful activity
  • Interfere with or disrupt the Site
  • Attempt to gain unauthorized access to systems or data

We reserve the right to refuse service or cancel orders at our discretion.

3. PRODUCT INFORMATION

We strive to ensure all product details, descriptions, and images are accurate. However:

  • Colors may vary due to screen settings
  • Some garments may include different fabric compositions (e.g., lining vs outer layer)
  • Minor variations may occur due to production

We reserve the right to modify product details at any time without notice.

4. PRICING & PAYMENTS

All prices are listed in USD unless otherwise stated.

We reserve the right to:

  • Change prices at any time
  • Cancel orders due to pricing errors

Payments must be completed at checkout. We use third-party payment providers and are not responsible for their processing errors.

5. SHIPPING & DELIVERY

We ship globally from the United States and Türkiye.

Estimated delivery times:

  • USA: 1–5 business days
  • International: 1–7 business days (may vary)

Important:

  • Delivery times are estimates, not guarantees
  • Delays due to customs, carriers, or external factors may occur
  • We are not responsible for delays caused by shipping carriers or customs authorities

Customers are responsible for any applicable duties, taxes, or import fees unless stated otherwise.

6. RETURNS, EXCHANGES & STORE CREDIT

Due to the nature of our products:

  • Certain items (including sale items or specified products) may be final sale
  • Returns may be accepted for store credit only, unless otherwise stated
  • Refunds are not guaranteed and may be denied at our discretion

If a return is accepted:

  • Items must be unworn, unused, and in original condition
  • Requests must be made within the specified return window

Store credit:

  • May have an expiration period
  • Cannot be redeemed for cash

7. ORDER CANCELLATIONS

Orders cannot be cancelled once processed.

We reserve the right to:

  • Cancel any order suspected of fraud
  • Refuse service to any customer

8. CHARGEBACKS & DISPUTES

By completing a purchase, you agree to contact us directly before initiating any chargeback or dispute.

We reserve the right to:

  • Provide evidence to payment providers to dispute chargebacks
  • Restrict future purchases from customers who initiate fraudulent disputes

Abuse of the chargeback system may result in permanent account restrictions.

9. INTELLECTUAL PROPERTY

All content on this Site — including images, designs, branding, and text — is the property of Mama Luma.

You may not:

  • Copy, reproduce, or distribute content without permission
  • Use our brand assets for commercial purposes

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Mama Luma shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays, shipping issues, or delivery failures
  • Product misuse or improper handling

Our total liability shall not exceed the amount paid for the product.

11. DISCLAIMER

All products are provided “as is” without warranties of any kind, either express or implied.

We do not guarantee:

  • That the Site will be uninterrupted or error-free
  • That defects will be corrected immediately

12. GOVERNING LAW

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the Site constitutes acceptance of those changes.

14. CONTACT

For any questions, please contact:

Email: hello@mamaluma.com
Website: www.mamaluma.com