Return & Exchanges

We want you to be happy with your purchase, but if in any case you are unsatisfied, we will be more than happy to assist you with a return and/or exchange. Returns and exchanges can be accepted within 21 days from the day of purchase. Kindly note that we will process neither returns nor exchanges on sale items and used and/or washed merchandise. To initiate the return or exchange process, please contact hello@mamaluma.com within one of the designated time frames outlined below.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Returns 

All shipping costs for returned goods are borne by the buyer, and we do not accept responsibility for the loss of goods being returned. We suggest using a trackable shipping service when returning.

To be eligible for a return, your item must be unworn and unwashed, and in the same condition that you received it. It must also be in the original packaging and the tags must not be removed.

After the first 10 days of delivery, if the buyer wants to return the items, we will be happy to issue store credit.

Refunds (if applicable)

After the first 10 days of delivery, we DO NOT issue a refund, and if the buyer wants to return the items, we will be happy to issue store credit or exchange the items. Once your return is received and inspected, our Customer Service Department will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your refund is rejected (due to the item found used, washed and/or damaged), then we will mail your package back to you. If applicable we will give you store credit.

Exchanges

Any shipping costs for exchanged goods are borne by the buyer, and we do not accept responsibility for the loss of goods being exchanged. We suggest using a trackable shipping service when returning. 

To be eligible for an exchange, your item must be unworn and unwashed, and in the same condition that you received it. It must also be in the original packaging.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mamaluma.com.

Free Shipping

We offer free shipping. Yes, we do not want our customers to pay for shipping. This is strictly because we want you to get the products of the highest standards! However, after the order is placed, for any reason the customer refuses to accept the package or is not present for the delivery and the package is sent back to our facilities, the shipping cost will be deducted from the total of the refund.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We will provide you store credit!

 

Black Friday & Cyber Monday

Black Friday & Cyber Monday sales are not cash refundable and free exchange policy does not apply. All the shipping costs on returning or exchanging goods are borne by the buyer.


Mailing Address:
Contact us at hello@mamaluma.com and use the mailing address below:

Mama Luma

2831 Miradero Dr. Unit A

Santa Barbara CA 93105

 

Note: Please note that customer happiness is our ultimate priority and we do our best to give you the best service so do not hesitate to contact us. Our Customer Service Department is there to answer your questions 24/7.